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Francisca L
@fmawusi
Customer Experience , 3D, Canva designing, Digital Marketing Professional
Ghana
Inglés
Sobre mí
I am a results-driven and analytical customer experience and digital marketing professional with over 3 years of cross-industry expertise. I specialize in resolving complex client needs, driving sales growth, and optimizing digital content performance. I possess excellent communication and leadership capabilities with a deep commitment to service excellence and exceeding set targets.
Habilidades
Francisca L
desconectado •
Tiempo medio de respuesta: 10 horas
Revisa mis servicios
Modelado y renderizado 3D
I will design 3d interior and product
Porfolio
Experiencia laboral
National Service Personnel(customer service representative)
Societe Generale • Tiempo completo
Nov 2023 - Oct 2024 • 11 mos
Resolved over 50 customer inquiries weekly with a 95% satisfaction rate, reducing complaint escalations by 30%. Processed over 200 customer accounts , verifications, information updates and transactions, ensuring 100% accuracy in documentation and compliance. Sold 5+ banking/insurance products monthly, exceeding monthly sales targets . Collaborated with an 8 member cross departmental team to secure 2nd place in loan sales, driving an increase in quarterly revenue. Collaborated with internal departments to streamline issue resolution, cutting average handling time .
