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Federica VA
@federicarossett
Customer Support, Quality Assurance and Multilingual Services
Reino Unido
Inglés, Italiano, Francés, Español
Sobre mí
I'm Federica, a UK-based Virtual Assistant and Quality Assurance professional with experience at Deliveroo as a Senior Global Escalations Specialist and Quality Analyst.
I help businesses with customer support, quality audits, administrative tasks, Excel reporting, process improvement and customer experience.
I speak Italian, English, French and Spanish and bring a combination of analytical thinking, attention to detail and empathy to every project.
Reliable, organised and committed to delivering high-quality work.
Habilidades
Federica VA
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Asistencia general
I will be your virtual assistant for admin and business support
Éxito del cliente
I will audit your customer service interactions and provide QA feedback
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