Farrell J M

Team Manager

Law

Mar 2022 - Present • 4 yrs 5 mos

Award-winning Team Manager with responsibility for leading and developing a team of 25 Legal Administration Coordinators and Senior Coordinators, fostering a high-performing, supportive and accountable team environment. Responsible for coaching, mentoring and developing team members, identifying individual strengths and development opportunities, and supporting colleagues to progress their careers internally. Successfully facilitated 15 internal promotions, including supporting 2 team members in progressing into training contracts. Experienced in conducting performance reviews, 1-to-1s, development planning, recruitment and interviews, as well as providing ongoing coaching and feedback to improve individual and team performance. Recognised for building strong working relationships, developing talent and creating clear pathways for progression, while maintaining high standards of customer service, operational performance and quality.

Team Manager

Customer Finder

Jan 2015 - Feb 2022 • 7 yrs 1 mo

Team Manager responsible for leading and developing a high-performing operational team within a large, complex corporate environment. Accountable for day-to-day performance, service delivery, workload management and ensuring team objectives were consistently achieved. Led, coached and supported team members, providing regular 1-to-1s, performance feedback and development planning. Managed workloads and priorities to ensure deadlines, service levels and operational targets were consistently met. Monitored KPIs, productivity, quality and performance, identifying areas for improvement and implementing practical solutions. Supported recruitment, onboarding and training of new team members, helping individuals quickly develop the knowledge and confidence required for their roles. Managed performance issues through clear expectations, coaching and accountability, while maintaining a positive and supportive team culture. Built strong working relationships with internal stakeholders and other departments, ensuring effective communication and smooth operational handovers. Identified opportunities to streamline processes, improve efficiency and enhance customer service. Acted as a senior point of escalation, resolving complex issues and making informed decisions to minimise operational disruption. Developed a leadership approach centred around communication, accountability, relationship building and employee development. Gained significant experience managing competing priorities within a fast-paced, high-volume organisation, while maintaining focus on both people and business outcomes.