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Faheem
@fahntastic
Customer Service and Dispatch Specialist
Pakistán
Inglés, Urdu, Punjabí
Sobre mí
Hi, I'm Faheem, a Customer Support & Dispatch Specialist with 8+ years of experience serving clients across the UK and USA. I specialize in dispatch coordination, fleet management, and multi-channel customer support (calls, chat, email) for transportation, NEMT, HVAC, home services, lawn care, and pest control businesses.
Skilled in Moovs, iCabbi, Autocab, Cab Treasure, and Service Autopilot, plus Zoho, Monday.com, Slack, and Google Suite. Strong at complaint resolution, feedback documentation, and staying organized under pressure.
Let's connect and discuss how I can support your business.
Habilidades
Faheem
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Atención al Cliente
I will be your customer support and dispatch agent for calls, chats and emails
Atención al Cliente
I will provide 24 hours call center answering service with my team
Experiencia laboral
Company
Freelance • 6 yrs
Operations Manager
Jan 2025 - Jun 2026 • 1 yr 5 mos
Worked as an Operations Manager at I-GO Manchester, NH.
Dispatcher
Dec 2021 - Aug 2024 • 2 yrs 8 mos
Worked as a Dispatcher for Abbey Cars in Harrow, London. Coordinated and dispatched airport transfer services, ensuring timely pickups and drop-offs for clients. Communicated effectively with drivers, customers, and other team members to provide accurate and timely information. Monitored real-time traffic conditions, adjusting routes to optimize efficiency and minimize delays. Resolved issues related to lost items.
Dispatcher
Jan 2020 - Dec 2021 • 1 yr 11 mos
Worked as a Dispatcher for Cabco Canterbury, Kent. Assigned and dispatched taxis to customers locations using a computerized system. Provided price estimates and estimated travel times to customers.
