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Fady Mikhael
@fady_mikhael
A Social Media and Customer Support Virtual Assistant
Egipto
Árabe, Inglés
Sobre mí
If you need someone to help you manage your social media platforms, support your customers, and increase your chances of sales, I would be happy to be a part of your business.
Habilidades
Fady Mikhael
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Gestión de redes sociales
I will manage your social media platforms and support your audience
Experiencia laboral
Social Media specialist
Digital Agency • Tiempo completo
May 2022 - Present • 4 yrs 3 mos
• Create, schedule, and publish engaging content (posts, images, videos, stories) across Meta, YouTube • Manage daily interactions with followers (comments, messages, community moderation) • Monitor social media trends, tools, and best practices • Run and optimize paid advertising campaigns (Meta and YouTube Ads) • Analyze performance metrics and generate reports (reach, engagement, conversions) • Collaborate with designers, video editors, and marketing teams
Orange
Tiempo completo • 8 yrs 7 mos
Store Manager
Jul 2019 - Nov 2021 • 2 yrs 4 mos
• Plan the teamwork to achieve assigned sales targets. • Ensure that employees are present and the work is completed on time. • Keep the daily operations flowing smoothly and maintain the average handling waiting time. • Provide support, direction, and assistance to the staff within the shift. • Handle escalated customer complaints and inquiries providing a high level of service. • Maintain company image and increase customers’ satisfaction. • Handle customer center administrative work. • Monitor his / her team performance. • Report directing the district manager all practices and operations suggesting solutions for existing problems. • Coach team members within the shift act as role models. • Analyze Daily/ Weekly/Monthly sales performance, improve sales figures, and take corrective actions whenever needed. • Coach & develop the team to maintain a high level of performance and customer experience. • Follow up stock levels & replenishment process to secure stock levels against assigned targets. • Propose solutions for operational obstacles aiming to increase operational efficiency. • Maximize sales & profitability for the assigned Shop • Coordinate managers and staff training to ensure a high level of knowledge and performance. • Select and recruit the right candidates to reach the required quality of services & submit the replacement plan when needed. • Create/revoke employee users for various applications in coordination with Retail back office and technology. • Handle the escalated Fraud cases internally with the ethics team. • Handle customer complaints received from different departments.
Senior Supervisor
Mar 2013 - Jun 2019 • 6 yrs 3 mos
• Plan the teamwork to achieve assigned sales targets. • Ensure that employees are present and the work is completed on time. • Keep the daily operations flowing smoothly and maintain the average handling waiting time. • Provide support, direction, and assistance to the staff within the shift. • Handle escalated customer complaints and inquiries providing a high level of service. • Maintain company image and increase customers’ satisfaction. • Handle customer center administrative work. • Monitor his / her team performance. • Report directing manager all practices and operations suggesting solutions for existing problems. • Coach team members within the shift act as a role model. • Follow up stock levels & replenishment process to secure stock levels against assigned targets.
