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eug_sta

Eugene S

@eug_sta

Travel Agency SOP Writer and GDS Operations Specialist

Canadá
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Most business writers document processes they've read about. I document ones I've run. 15 years in air ticketing and travel operations — Sabre, Amadeus, Apollo, GDS queue management, IRROP handling, escalation frameworks, chargeback reduction, agent training. I've built the cheat sheets and SOPs that travel teams actually use. I also write SEO blog content for travel, business, and operations brands — content that reads like it was written by someone who knows the industry, because it was. Canada-based. Fast turnaround. Straight communication.... Lee más

Habilidades

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eug_sta
Eugene S
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Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Escritura técnica
I will write travel agency sops, gds workflows, and agent training documentation
DeUSD 80 / proyectoMás información

Experiencia laboral

Self_Employed

Air Ticketing Consultant

Self Employed

Feb 2022 - Present • 4 yrs 3 mos

Consulting for travel companies across North America on GDS systems, quality control, and irregular operations. Reduced client chargebacks by $25,000 through process improvements and fraud detection tools.

Hopper

Customer Support and Ticketing Team Lead

Hopper

Feb 2018 - Feb 2022 • 4 yrs

Led strategic service improvements for a digital travel platform. Achieved 30% increase in customer satisfaction. Investigated escalated complaints and improved Trustpilot scores.

Travel

Senior Escalations Agent

Travel

Jan 2017 - Jan 2018 • 1 yr

Resolved high-level customer disputes including BBB, DOT, and TICO escalations. Maintained 100% SLA adherence across all escalated cases.