Ethan H
Microsoft, IT Services, Cybersecurity
Habilidades
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Experiencia laboral
L2 IT Support / Cybersecurity Engineer
Conekt • Tiempo completo
Feb 2025 - Present • 1 yr 7 mos
Provide L2 IT support and administration across Microsoft 365, Windows and business IT environments. My responsibilities include Microsoft 365 administration, Exchange Online, Outlook troubleshooting, Entra ID, MFA, OneDrive, Teams, Windows support, networking, user account management and remote troubleshooting. I also assist with endpoint security, email security, DNS, VPN connectivity and technical issue resolution for business users. My role involves identifying root causes, resolving incidents efficiently, documenting solutions and supporting users in production environments.