Ethan Dobbins

E-commerce Store Virtual Assistance for Etsy Shop And Shopify Store

Freelance Web Designer • Freelance

Jul 2021 - Present • 4 yrs 10 mos

I have provided dedicated virtual assistance for both Etsy and Shopify stores, helping business owners manage and grow their e-commerce operations efficiently. My role focused on handling day-to-day store activities, improving product presentation, and ensuring a smooth customer experience from browsing to order completion. On Etsy, I worked on product listing optimization, including writing SEO-friendly titles, descriptions, and tags to improve visibility and increase organic traffic. I also managed shop updates, image organization, and order processing while maintaining clear and professional communication with customers. For Shopify stores, I assisted with product uploads, store organization, and basic design adjustments to maintain a clean and user-friendly layout. I supported inventory management, order fulfillment, and ensured all product pages were properly structured to encourage conversions. I also helped with adding banners, updating collections, and keeping the store visually consistent with the brand. In addition, I handled customer support by responding to inquiries, resolving issues, and maintaining a positive shopping experience. My focus has always been on accuracy, efficiency, and helping store owners save time while improving store performance. This experience has allowed me to understand both the creative and operational sides of e-commerce, making me a reliable support system for online businesses looking to scale.