
Stephen Errol
AI Voice Agent, IVR, SIP Call Automation, VoIP Phone System Specialist,
Habilidades

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Experiencia laboral
Architect: AIOps, Generative AI & Autonomous Agents | Cisco Systems
Cisco • Tiempo parcial
Sep 2024 - Feb 2025 • 5 mos
Own the observability and real-time data-pipeline architecture roadmap for Cisco's global collaboration platforms (voice, video, workplace experience). Led the migration of legacy voice/video platforms to OpenTelemetry and the Grafana stack (Prometheus, Loki, Grafana Cloud). Built an AI root-cause-analysis copilot - telemetry into two-phase LLM analysis - turning multi-day incident investigations into minutes, part of 900+ engineering hours saved every year. My automation portfolio since 2017 has released $2M+ of engineering and operations capacity (evidence-audited).