Erica Lisondra

Patient Care Coordinator | Quality Analyst Nurse

Select Voicecom • Tiempo completo

Jun 2025 - Present • 11 mos

I’m a Registered Nurse (RN) with a strong background in Patient Care Coordination and Quality Analysis in Home Health. I help agencies stay compliant, organized, and audit-ready by delivering accurate, timely, and high-quality documentation. My expertise includes OASIS and CMS-485 chart pre-filling, physician order management, and quality assurance reviews to ensure all records meet regulatory standards and support better patient outcomes. I am highly proficient in EMR systems such as Kinnser (WellSky) and CareStitch, allowing me to efficiently manage patient records, identify discrepancies, and streamline workflows. I am detail-oriented, reliable, and committed to maintaining accuracy while meeting deadlines. With my clinical knowledge and administrative skills, I can help reduce your documentation workload and keep your operations running smoothly and compliantly.

Virtual Assistant | Appointment Setter

Hirebiz Med • Freelance

Oct 2024 - Mar 2025 • 5 mos

I’m a dedicated Virtual Assistant and Appointment Setter with experience in lead generation, outbound calling, and CRM management. I help businesses grow by turning leads into qualified appointments through clear, confident, and professional communication. I proactively engage prospects, build rapport, and guide them through the process to increase interest and booking rates. I manage and maintain accurate lead data, ensure consistent follow-ups, and keep pipelines organized and up to date. I am highly organized, detail-oriented, and results-driven, consistently meeting call and booking targets in fast-paced environments. I also collaborate well with teams to streamline scheduling and improve overall efficiency. If you need reliable support for lead management, scheduling, and client communication, I’m here to help you stay organized and scale your operations effectively.