Eri S

Operations & Hospitality Specialist

Hospitality Management Company in Fukuoka • Freelance

Aug 2018 - Sep 2025 • 7 yrs 1 mo

Over 7 years of specialized experience in the Japanese hospitality and property management industry, primarily based in Fukuoka and Itoshima. I have been responsible for the end-to-end operations of multiple hotels and vacation rentals, ensuring seamless guest experiences and efficient back-office management. Key Achievements & Responsibilities: 1. Property & Channel Management (PMS/OTA): Expertly managed room inventory and pricing across major platforms including Airbnb, Booking.com, Expedia, and Rakuten Travel. Proficient in AirHost (PMS) for centralizing reservations, automated messaging, and calendar synchronization to prevent double bookings. 2. Native Communication & Inquiry Handling: Acted as the primary point of contact for Japanese vendors, cleaning staff, and local authorities. Conducted professional phone inquiries and negotiations in Japanese to resolve facility issues or coordinate logistics. 3. On-site Quality Control (Fukuoka/Itoshima area): Performed regular property inspections, including cleanliness checks and linen inventory management. Managed physical keys and smart lock systems, ensuring secure and smooth check-in processes for international guests. 4. Administrative Efficiency: Utilized Google Workspace (Sheets, Docs, Forms) to create real-time reporting systems for maintenance and guest feedback. Streamlined daily task lists and scheduling for a remote team of staff. 5. Problem Solving: Successfully handled emergency guest requests and facility malfunctions with quick, on-the-ground responses, maintaining high review scores on OTA platforms. My background in the demanding hospitality sector has equipped me with the patience, attention to detail, and "Omotenashi" spirit necessary to support any business or personal project in Japan.