TAREQ

Customer Experience domain leader ( senior presales solutions architect)

Orange • Tiempo completo

Jul 2005 - Present • 21 yrs 2 mos

Led complex, multi-country RFI/RFP pursuits, influencing $25M+ pipeline and driving a 15% YoY increase in win rate. Closed strategic deals including high profile customers Google (€3.4M TCV) and Coca-Cola (€1.5M TCV) for CX/EX digital transformation. Built ROI/TCO-driven proposals, protecting margins and improving deal profitability in highly competitive bids. Accelerated proposal development by integrating enterprise Generative AI into presales workflows, reducing solution preparation time, improving proposal quality, and increasing bid responsiveness. Architected end-to-end solutions across CCaaS (Genesys), UCaaS (Microsoft, Cisco, Zoom), Cloud (AWS, Azure) & secure digital payments (PCI-DSS). Orchestrated cross-functional teams (sales, product, engineering), shortening sales cycles and improving pipeline conversion. Mentored presales consultants on CX/EX solutions, raising overall solution quality and team win contribution. Recognition: Awarded Orange Change Maker for outstanding presales achievement. Business Development Manager (Interim) Orange Business (Dec 2024 - May 2025) Key Achievements: Successfully assumed responsibility for strategic Airlines and MEA enterprise accounts during a business transition, preserving customer relationships, expanding regional sales pipeline, and identifying new cross-sell opportunities across global accounts including Lufthansa, Qatar Airways, DP World, American Airlines, SITA and Hapag-Lloyd. Developed data-driven business cases for contract renewals, improving customer retention and contract value across CX & EX. Identified upselling opportunities increasing accounts value.