e
enachowdhury

Ena C

@enachowdhury

Microsoft 365 Windows and IT Support Specialist UK Based Fast Remote Fix

Reino Unido
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
With 11+ years as an IT Support Technician, I specialise in Microsoft 365, Windows troubleshooting, Outlook, Teams, and Jira Service Management (ITSM). I deliver fast, clear, and reliable remote support with friendly communication every step of the way. I can help with: email & Outlook problems, Microsoft 365 setup, password resets, device performance, Wi-Fi/network errors, Windows updates, software installs, and Jira ticket workflows. UK-based. Patient, professional, and committed to high-quality results. Let's fix your issue today!... Lee más

Habilidades

e
enachowdhury
Ena C
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Soporte técnico
I will set up users licences and security settings in microsoft 365 admin centre
DeUSD 15 / proyectoMás información
Soporte técnico
I will troubleshoot and fix windows 10 and 11 PC errors slow performance and crashes
DeUSD 15 / proyectoMás información

Experiencia laboral

Self_Employed

Self Employed

13 yrs 3 mos

IT Lab Engineer / Microsoft 365 Admin

Jan 2025 - Present • 1 yr 6 mos

Built and managed a personal enterprise-grade IT lab using Hyper-V on Windows 11 Pro (48 GB RAM), running Windows Server 2022, Exchange Server 2019, SharePoint Subscription Edition, and an Active Directory domain (ADA25). Configured full Microsoft 365 hybrid identity using Azure AD Connect with Password Hash Sync, Seamless SSO, and Hybrid Azure AD Join for Windows 10 clients. Administered Microsoft 365 via the M365 Admin Center and Entra ID, managing users, groups, devices, and licences. Set up and validated Exchange hybrid mail flow between on-prem Exchange 2019 and Exchange Online. Wrote PowerShell automation scripts for lab service management. Documented all lab work on GitHub, demonstrating attention to detail and structured IT problem-solving.

IT Support Technician

Feb 2015 - Present • 11 yrs 5 mos

Providing first-line IT support remotely using AnyDesk, supporting users with hardware, software and access issues. Troubleshooting Windows 10/11 including slow performance, application faults and connectivity problems. Installing and configuring Windows devices, software and peripherals. Assisting users with password resets, antivirus alerts, secure access and Wi-Fi/LAN connectivity.

Data Analyst / Data Administrator

Mar 2008 - Jul 2008 • 4 mos

Maintained and validated operational data, ensuring accuracy and attention to detail at all times. Produced reports and handled large volumes of information using a structured, analytical approach. Worked to deadlines and prioritised workloads effectively within a fast-paced environment. Identified data inconsistencies and resolved issues efficiently, with problem-solving skills transferable to IT incident diagnostics.