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elena_fabian

Elena F

@elena_fabian

Remote Administrative Assisstant

Filipinas
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Hi! I’m a detail-oriented Virtual Assistant with 5+ years of remote administrative experience supporting a mental health practice and working in customer service for an online retail company. I specialize in email/chat support, administrative tasks, scheduling, and client communication. I’m organized, reliable, and comfortable handling sensitive and confidential information with care. I take pride in delivering accurate, timely, and professional work while making sure clients feel supported and heard. Let’s work together to make your business run more smoothly!... Lee más

Habilidades

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elena_fabian
Elena F
desconectado • 

Revisa mis servicios

Asistencia general
I will be a virtual admin assistant
DeUSD 5 / proyectoMás información
Mensajes y correos electrónicos
I will provide professional email and chat customer support
DeUSD 5 / proyectoMás información

Experiencia laboral

Self_Employed

Self Employed

Freelance • 5 yrs 5 mos

Virtual Administrative Assitant

Apr 2021 - Present • 5 yrs 1 mo

Provide ongoing virtual administrative support to licensed mental health clinicians, contributing to smooth daily practice operations. Coordinate client onboarding and appointment scheduling, supporting multiple clinicians and maintaining organized calendars. Respond to 30+ client inquiries weekly via phone and email, maintaining a 98% client satisfaction rate. Manage confidential client records, forms, and documentation with high accuracy and discretion. Assist with billing-related administrative tasks and follow-ups to support timely processing. Serve as a reliable point of contact between clients, clinicians, and leadership.

Customer Service Executive

Jun 2023 - Oct 2023 • 4 mos

- Delivered fast, friendly, and empathetic support via email and live chat for a large e-commerce brand - Managed 50+ customer tickets per shift, resolving issues related to orders, billing, shipping, and returns - Maintained a 95%+ customer satisfaction score - Used tools like SalesForce and Shopify - Worked closely with fulfillment and returns teams to ensure smooth issue resolution