Elba G

Optician

Sam's Club • Tiempo completo

Oct 2003 - Jul 2025 • 21 yrs 9 mos

Dedicated optical professional with more than 21 yrs of experience delivering exceptional patient care, eyewear consultations, and optical retail management. As an Optical Mgr, I successfully led daily operations, partnered closely with the optometrist to ensure quality patient experiences, and built long-lasting customer relationships through personalized service and expert product recommendations. My responsibilities included patient pre-screening, frame styling and selection, eyewear fittings and adjustments, lens recommendations, troubleshooting vision concerns, and educating patients on their eyewear options. Through a strong customer-first approach, I consistently increased sales performance, improved profit margins and drove growth in walk-in-traffic while maintaining high standards of patient satisfaction. Throughout my career, I was recognized for leadership, operational, excellence and commitment to customer care, earnings: Optical Manager of the Year (2025) Employee of the Month (2024) I am passionate about helping people look and feel their best through quality eyewear solutions. My extensive experience working directly with patients from diverse backgrounds has strengthened my communication skills, attention to detail, and ability to understand customer needs and preferences.