Ehsan Zahid

Department Manager - Augmentation Services, AIaaS & SDaaS

May 2021 - Mar 2026 • 4 yrs 10 mos

Own end-to-end delivery accountability across multiple simultaneous enterprise client engagements — managing scope, timelines, budgets, risks, and cross-functional teams of engineers, QA, and DevOps across USA and European accounts. Act as primary client-facing point of contact for escalations, executive updates, and strategic delivery decisions; translated complex business requirements into technical execution plans across integration-heavy AI and software projects. Led integration projects involving REST APIs, third-party platforms, cloud services, and AI orchestration layers — coordinating across engineering, architecture, and QA teams to ensure predictable, on-time delivery. Drove Agile delivery practices across the department — sprint planning, retrospectives, release management, and real-time project visibility through advanced JIRA dashboards (EazyBI).

Technical Project Manager & Delivery Lead

Feb 2022 - Jun 2024 • 2 yrs 4 mos

Managed end-to-end delivery of complex platform projects for enterprise clients — owning project planning, scope definition, risk identification, dependency mapping, and stakeholder communication throughout the full SDLC. Led integration-centric engagements involving REST APIs, third-party data sources (Airbyte, Fivetran), cloud platforms (Azure), and AI service layers — coordinating across engineering, QA, and DevOps to maintain delivery velocity. Produced executive status reports, architectural decision records, and production runbooks; ran backlog grooming, sprint ceremonies, and release planning across multiple concurrent client projects. Used rapid prototyping approaches to accelerate stakeholder sign-off cycles, cutting approval timelines from weeks to days and reducing scope creep on integration deliverables.

Team Lead - Senior Software Engineer

May 2021 - Dec 2021 • 7 mos

Led a team of 5 engineers delivering full-stack applications — introduced REST API standards, CI/CD pipelines, and automated testing practices, reducing deployment cycle time by 35%. Ran sprint planning, retrospectives, and backlog grooming; mentored engineers on Agile delivery, cloud-native patterns, and SDLC best practices.