Edwin D

Sales Agent / E-commerce Representative

ERC • Tiempo completo

Sep 2025 - Present • 1 yr 1 mo

Assist U.S.-based customers in English through phone and digital channels. Handle sales, customer inquiries, e-commerce support, and abandoned-cart follow-ups. Consistently exceed the monthly goal of 45 sales, typically achieving 60–70 sales, with multiple months exceeding 80 sales. Maintain customer satisfaction scores averaging approximately 90–95%. Use Zendesk, CRM systems, Microsoft Teams, chat, and Excel to manage customer interactions and sales processes. Interpretation & Bilingual Support Experience Provided English–Spanish interpretation between English-speaking customers and Spanish speaking support departments, facilitating clear communication of customer concerns, questions, instructions, and solutions. Used active listening and accurate verbal communication to preserve the meaning and context of conversations while maintaining professionalism and confidentiality

Customer Service Representative

Alorica • Tiempo completo

Jul 2024 - Feb 2025 • 7 mos

Assisted U.S.-based customers primarily in English through phone and email. Provided occasional Spanish-language assistance when needed. Resolved issues involving the Dunkin' app, customer accounts, orders, and restaurant experiences. Used Salesforce and Microsoft Teams to document cases and collaborate with the team. Received recognition for strong customer satisfaction ratings and service quality