EditbyCourteney

Change and Implementation Manager

ScottishPower • Tiempo completo

Jan 2025 - Present • 1 yr 7 mos

Key Achievements: - Led the implementation and onboarding of Time Hub, coordinating stakeholder engagement, training, communications and go-live activities across multiple business areas, including TCC. - Facilitated and delivered the CEAF process redesign to over 1,000 employees, driving process simplification, stakeholder alignment, validation workshops and identification of automation opportunities. - Developed the approach for a new Bill Discount Scheme process, establishing governance, ownership, controls and reporting requirements to support future regulatory compliance. - Helped create a Performance Standards & KPI Framework, improving consistency, accountability and confidence in business reporting. - Embedded effective change management into major initiatives through communications, training, guidance and implementation support to ensure successful adoption. - Built strong relationships with senior leaders and SMEs, influencing decisions, resolving challenges and driving progress across complex, cross-functional projects. Summary: Successfully led process improvement, change and implementation initiatives across SSEN Transmission, delivering sustainable business improvements through process redesign, stakeholder engagement, governance, training and adoption support.

People Operations and Systems Analyst

Insights Capital • Tiempo completo

Nov 2022 - Jan 2025 • 2 yrs 2 mos

- Reduced manual workload by successfully identifying and supporting to implement over 500 changes, automations and improvements in HRIS system. - Took charge of optimizing HR processes such as JML (joiners, movers & leavers), milestone anniversaries and secondment/transfers through the creation of process maps. - Delivered comprehensive analytical reports by combining HRIS data and input from internal stakeholders. - Collaborated with other departments to support cross-functional projects and initiatives. - Oversaw payroll operations, including processing salaries, bonuses, and deductions accurately. - Utilized the features of Monday.com to effectively delegate and track tasks, optimizing processes. - Streamlined recruitment processes by implementing applicant tracking systems, significantly reducing time-to hire metrics. - Analysed data trends and patterns to provide strategic insights and recommendations for business growth.

E-Commerce Business Owner

WILD FI • Trabajador autónomo

Mar 2019 - Mar 2023 • 4 yrs

- Launched a thriving Fashion E-Commerce venture with an initial capital of £250 at the age of 23, steering through the obstacles presented by Covid-19's Lockdown and attaining a six-figure revenue within two years. - Successfully expanded a Social Media Community to 20,000 followers through organic growth on multiple platforms - I done this by harnessing a cost-effective strategy of recruiting Brand Ambassadors (who were already customers) to make User Generated Content. - Recruited and onboarded initial employee in November 2020, growing our team to 3 members by April 2021 through the addition of a Social Media Assistant responsible for sustaining our community-building strategy. - Successfully oversaw the first work studio launch for the brand by September 2020, with immediate potential driving initiation of an adjacent second space in March 2021. - Cultivated strong supplier ties resulting in advanced knowledge of newly available styles for procurement. - Conducted comprehensive competitor analysis to inform strategic decisions and maintain a competitive edge in the market. - Negotiated contracts with suppliers and service providers, ensuring cost-effective operations and maximising profitability.