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Edilyn Pasco
@edilyn_pasco
Experienced Virtual Assistant Ecommerce and Customer Support Expert
Filipinas
Inglés
Sobre mí
E-commerce Specialist, Virtual Assistant, and Customer Support Professional with 6+ years of experience in order processing, customer service, inventory management, product listing optimization, CRM management, and administrative support. Experienced with Shopify, Amazon, Wayfair, Salesforce, Zendesk, NetSuite, Google Workspace, and Microsoft Office. Proven ability to improve operational efficiency and deliver excellent customer experiences.
Habilidades
Edilyn Pasco
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Tiempo medio de respuesta: 1 hora
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Mensajes y correos electrónicos
I will virtual assistant for ecommerce and customer service support
Experiencia laboral
Upwork
Tiempo parcial • 7 yrs 1 mo
E-commerce Assistant for Sagebrook Home
Sep 2025 - Present • 10 mos
- Processed 200+ orders daily across Shopify, Amazon, TikTok Shop, and Wayfair while maintaining 99% order accuracy. - Process returns and refund across different platforms (Shopify, Amazon,Tiktok, etc.) - Handled 100+ customer inquiries daily through email, chat, and phone while maintaining high customer satisfaction. - Created SEO-optimized product content for Wayfair to improve visibility and conversions - Identified and assigned accurate product attributes for new listings
Customer Support for Yotpo
Jun 2022 - Sep 2025 • 3 yrs 3 mos
Provided multi-channel customer support via chat, email, and phone while troubleshooting platform and app integration issues. Implemented loyalty and review systems to drive customer retention, increase repeat purchases, and strengthen brand trust.
Shopify Virtual Assistant
Sep 2022 - Sep 2025 • 3 yrs
- Managed end-to-end product listing operations, including inventory management, product data updates, image editing, and SEO-optimized content creation, ensuring listing accuracy, improving search visibility, and enhancing the online shopping experience. - Created and updated Standard Operating Procedures (SOPs) to standardize processes and improve team productivity. - Generated daily sales and performance reports, analyzed key metrics, and provided insights to support inventory, sales, and operational decisions.
