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eclipticacl

Sharece R

@eclipticacl

Customer support and onboarding professional

Estados Unidos
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a customer support and onboarding professional with remote experience in customer care and technical support. I have a strong background in HR onboarding, team coordination, and staff training, and I am known for accurate documentation and calm escalation handling. I am seeking a remote role in onboarding, customer support, or operations coordination where I can apply my skills in case management and workflow optimization.... Lee más

Habilidades

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eclipticacl
Sharece R
desconectado • 
Tiempo medio de respuesta: 3 horas

Revisa mis servicios

Asistencia general
I will your next best onboarding virtual assistant
DeUSD 5 / proyectoMás información
Asistencia general
I will your next best executive virtual assistant
DeUSD 5 / proyectoMás información

Experiencia laboral

Insight_Global

Insight Global

Tiempo completo • 1 yr 4 mos

Onboarding Specialist

Jul 2024 - Mar 2025 • 8 mos

Guided new hires through the full onboarding process, keeping documentation accurate and complete for a smooth start. Partnered with HR and management to resolve employee concerns quickly. Verified employee files and followed company procedures to maintain compliance.

Contact Care Analyst

Nov 2023 - Jul 2024 • 8 mos

Provided frontline support for client and employee inquiries with accuracy and professionalism. Documented cases, tracked resolutions, and flagged opportunities to streamline workflows to improve overall service efficiency.

remote

Technical Customer Service Representative

remote • Tiempo completo

Mar 2015 - Apr 2016 • 1 yr 1 mo

Provided troubleshooting and technical support to customers by phone and online. Consistently met targets for resolution time and customer satisfaction while handling complex technical inquiries.