Dillon W

Senior Business Analyst

Mar 2023 - Present • 3 yrs 6 mos

Lead multiple initiatives across healthcare finance, ERP/EHR systems, analytics, revenue cycle operations, and accounting for a multi-entity behavioral health organization worth over $100M. I have worked across finance, accounting, billing, clinical operations, and IT domains to develop reports, reconcile data, improve workflows, support multiple enterprise-system implementations, and translate operational requirements into technical solutions. Responsibilities include SQL and financial reporting, budgeting support, claims and reimbursement analysis, EHR/ERP data integration, process automation, and supporting executives.

EHR/IT Systems Engineer

Jul 2018 - Jun 2023 • 4 yrs 11 mos

Maintained EHRs (CMHC and myAvatar, Netsmart products) for accounting, accounts receivable, billing (837I, 837P, 835, and paper billings), clinical/ practice management data collection instruments, practice management, and reporting (clinical, financial, and general operations). Aided in maintenance of state reporting and state reporting reconciliation for state funding utilization. Communicated with staff to improve operational workflows with internal processes and the EHR. Additionally, helped field staff with questions about EHR and the processes. Assisted CFO with implementation of new accounting system (Acumatica), converting historical information from legacy ERP, and transitioned data from legacy EHR and current EHR. Supported current IT systems (organizational and vendor provided): enhancement/staff productivity, programmatic reports, and QlikView EHR vendor supported solution. Sustained internal custom software to help organizational processes and integration with EHR.

Fiscal/IT Support Specialist

Jul 2015 - Jun 2018 • 2 yrs 11 mos

Launched and coded enhancement and organization-wide analytical system utilizing open source tools. Programmed internal software to help billing staff integrate state specific billing procedures for case management. Maintained EHR outpatient billing of now legacy EHR (CMHC). Assisted in implementation of primary care and FQHC facility EHR (eClinicalWorks). Aided all aspects of implementation (clinical, financial, and practice management) of current EHR (myAvatar). Produced reports out of EHR using its proprietary programs for all facets of the organization. Helped with revenue cycle management of a multi-staff, multi-program, and multi-facility behavioral health organization for Medicare, Medicaid, grants, commercial, and private pay.