Slyman

SMS Automation Workflow for Patient Lead Response

SONIC-FX • Freelance

Oct 2025 - Present • 9 mos

Worked with a healthcare provider in Australia that was struggling to respond to patient enquiries on time, especially outside working hours. Most leads were coming through their website and booking forms, but there was no structured system to follow up instantly. This led to delayed responses, missed appointment opportunities, and patients moving to other clinics with faster communication. After reviewing their process, I identified that the main issue was the lack of a real-time SMS response system connected to patient actions. I recommended setting up an automated SMS workflow that triggers based on specific lead behaviour, such as form submissions, appointment requests, and enquiry types. I implemented a complete SMS auto-reply system integrated with their CRM and booking flow. The setup included instant response messages, follow-up sequences, and conditional logic based on patient actions. Each message was structured to feel natural, provide clear next steps, and guide patients toward confirming their appointments without confusion. As a result, the clinic significantly improved response time, reduced missed enquiries, and increased appointment bookings. Patients received immediate, clear communication, which improved trust and overall experience. The system now runs consistently, ensuring no enquiry is left unattended and allowing the team to focus more on patient care instead of manual follow-ups.

AI Appointment Booking for Property Inquiries

Real Vision • Freelance

Jun 2026 - Jun 2026 • 0 mos

Worked with real estate teams that were spending too much time manually scheduling property viewings and responding to inquiries. Designed an AI-powered appointment booking system that handled incoming requests, qualified prospects, checked calendar availability, and scheduled appointments automatically. Integrated the booking workflow with CRM systems to ensure all interactions were tracked and followed up appropriately. This reduced administrative workload while improving the experience for prospective buyers and sellers.

AI Receptionist & Customer Support Automation Specialist

Realty Connect • Freelance

Jun 2026 - Jun 2026 • 0 mos

Helped real estate businesses struggling with missed calls, inconsistent customer communication, and inefficient lead management. Built AI receptionist systems capable of answering inbound calls, handling common inquiries, routing prospects, and scheduling appointments automatically. Integrated automation workflows with CRM systems to ensure every interaction was tracked and followed up correctly. The solution improved customer experience, reduced manual workload, and increased lead response rates.