Richard Weru

Operations Assistant

Standard Bank • Tiempo completo

May 2021 - Jun 2026 • 5 yrs 1 mo

1. Payment Verification & Processing — Verified and processed 500+ customer payments daily at NCBA Bank Kenya, maintaining accuracy under high volume. 2. Bank Reconciliation — Performed reconciliations to catch discrepancies early and prevent financial loss. 3. User Acceptance Testing (UAT) — Conducted UAT during a corporate banking platform upgrade, testing system functionality before rollout to ensure a smooth transition for users. 4. Customer Experience & Support — Improved customer satisfaction by responding quickly and clearly to customer queries. 5. AI Automation — Applied AI tools to automate repetitive tasks and speed up day-to-day operations. 6. Data Entry & Excel — Accurate, efficient handling of data and spreadsheets, from entry to reporting. 7. Bookkeeping & Invoicing — Managing financial records and keeping invoicing on track. Calendar & Email Management — Keeping schedules and inboxes organized and responsive. 8. Project Coordination — Supporting projects from testing through delivery, keeping tasks on track.