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Donny Gasmont
@donny_gs
Zendesk Architect and CX Operations Specialist
Lituania
Inglés
Sobre mí
I help support teams: Cut manual work with clean, reliable automation
→ Route every ticket and call to the right person, first time
→ See what's actually happening with clear, automated reporting
→ Connect AI agents and tools without breaking the workflow
Habilidades
Donny Gasmont
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Gestión de CRM
I will set up, fix or optimize your zendesk
Panel de datos
I will build zendesk explore dashboards and automated support reports
Porfolio
Experiencia laboral
CX Operatons & Zendesk Systems Manager
Confidential • Tiempo completo
Jan 2023 - Present • 3 yrs 9 mos
Lead Zendesk administrator for a large multi-brand e-commerce group, owning the entire customer support platform end to end. - Full ownership of architecture, automation, voice, reporting and AI integrations across all brands - Every workflow, routing rule and integration designed, built and maintained by me - Trusted decision-maker on platform strategy, tooling and cost - The go-to expert when anything in Zendesk needs to scale, change or be fixed
