Donia El'gendy
SEO Specialist Google Ads for Italian Market
Habilidades
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Porfolio
Experiencia laboral
Italian Customer Service Agent | Travel & Booking Support
eDreams • Tiempo completo
Mar 2026 - Present • 8 mos
Currently working as an Italian Customer Service Agent in the travel industry, handling Italian-speaking customers and assisting them with flight bookings, changes, cancellations, refunds, and other travel-related requests. I communicate confidently in Italian and have developed strong customer handling skills, including active listening, empathy, problem-solving, complaint handling, and clear professional communication. My role also involves sales and commercial interactions, understanding customer needs, presenting suitable options, handling objections, and supporting customers throughout the booking process. This experience has strengthened my ability to communicate professionally with Italian customers, build trust, handle challenging situations, and identify opportunities to provide relevant solutions.
marketer
Memphis Tours • Tiempo completo
Nov 2023 - Feb 2026 • 2 yrs 3 mos
Italian Digital Marketing Specialist | Memphis Tours I worked as an Italian Digital Marketing Specialist at Memphis Tours, creating and optimizing digital content and marketing campaigns targeting Italian-speaking travelers. My responsibilities included: • Creating SEO-optimized Italian travel content and blog articles • Conducting keyword research and analyzing search trends • Managing and optimizing Google Ads campaigns targeting the Italian market • Developing content strategies for Italian-speaking audiences • Optimizing website pages to improve organic visibility and traffic • Writing travel guides, destination pages, and tourism-related content in Italian • Using SEO tools such as SEMrush for keyword and competitor research • Applying SEO, AEO, and GEO principles to improve content visibility • Analyzing campaign and website performance and optimizing strategies accordingly I worked on campaigns promoting destinations including Oman, Morocco, Turkey, Dubai, and India, with a strong focus on attracting Italian travelers through organic search and paid advertising.