
Chahra B
AI Automation and Chatbot Developer
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Porfolio
Experiencia laboral
AI Automation & Chatbot Specialist
Freelance • Freelance
May 2023 - Present • 3 yrs 5 mos
Lead AI & Automation Developer at Agent-Flow, specializing in end-to-end intelligent chatbot development, workflow automation, and custom API/Webhook integrations for global businesses across SaaS, E-commerce, Real Estate, Healthcare, and Digital Agencies. Key Technical Capabilities & Achievements: - AI Chatbot Development: Designed and deployed production-ready conversational agents using Voiceflow and OpenAI APIs (GPT-4o/Custom Assistants). Implemented advanced fallback flows, multi-turn dialogue management, knowledge base retrieval, and seamless human-agent handoffs. - Workflow & Process Automation: Architected complex automated pipelines using Zapier, Make.com, and n8n. Streamlined business operations including automated lead qualification, instant email parsing, Google Sheets/Airtable data logging, and automatic email summary notifications. - CRM & Platform Integrations: Built custom API and Webhook connections across Zoho CRM, HubSpot, GoHighLevel, and Shopify. Ensured real-time data synchronization between customer touchpoints, WhatsApp Business channels, and back-end database systems. - Domain & Security Configuration: Set up and verified enterprise email deliverability infrastructure including SPF, DKIM, and DMARC TXT records for custom domains (Zoho Admin Console) to guarantee maximum inbox placement and notification reliability. Delivered over 40+ successful automation and chatbot projects focused on reducing manual workload, driving lead conversion rates, and optimizing customer response times 24/7.