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JavaAngularTalend Development Engineer
Habilidades

Revisa mis servicios

IT Pilot
Atos • Tiempo parcial
Sep 2014 - May 2021 • 6 yrs 8 mos
Handling incidents not resolved at level 1, providing advanced technical assistance and ensuring that problems are resolved effectively. Conducting in-depth technical analyses and diagnostics to identify the underlying causes of problems and determine appropriate solutions. Providing technical assistance to agents and users to resolve technical problems, while providing guidance and training if necessary. Proactively managing the incident backlog, ensuring that resolution times (SLAs) are met and maintaining a high level of customer satisfaction.