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Dobromir S
@dobrofreelance
Team Lead Manager
Bulgaria
Búlgaro, Inglés, Holandés
Sobre mí
Hello! I'm Dobromir, a reliable and detail-oriented freelancer with experience in customer support, testing, and online tasks.
I specialize in:
• Website and app testing
• Customer support tasks
• Data entry
• Quick online tasks
• Bulgarian language services
I am responsive, professional, and ready to start immediately. My goal is simple - deliver accurate work and make clients satisfied.
Let’s work together!
Habilidades
Dobromir S
desconectado •
Revisa mis servicios
Pruebas de software
I will test your website or app and give detailed feedback
Revisar y reescribir
I will rewrite your email or message professionally in 24 hours
Experiencia laboral
ResultsCX
Tiempo completo • 3 yrs 7 mos
Team Lead Manager
Aug 2024 - Jul 2025 • 11 mos
Led a customer support team, ensuring high-quality service delivery and adherence to internal standards. Monitored ticket handling, reviewed agent performance, and provided structured feedback to improve efficiency and customer satisfaction. Assisted in workflow organization and daily operations to maintain consistent support quality and timely responses.
Customer Service Representative
Dec 2021 - Aug 2024 • 2 yrs 8 mos
Provided customer support via email and chat, assisting customers with account, service, and technical inquiries. Maintained fast response times, accurate communication, and professional tone while following company procedures and quality guidelines. Contributed to positive customer experience through problem solving and clear communication.
LOGISTIC EMPLOYEE
Calvin Klein Logistics • Tiempo completo
Jul 2020 - Nov 2021 • 1 yr 4 mos
Supported logistics operations, ensuring accuracy, organization, and timely task execution within a structured workflow environment.
