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Doaa hussien
@doaahussien912
Complaints Expert
Egipto
Árabe, Inglés
Sobre mí
I am an experienced Customer Service and Complaints Specialist with several years of experience in customer support, complaint resolution, customer communication, and coordination with different departments.
I can help businesses handle customer inquiries and complaints professionally, improve customer satisfaction, follow up on cases.
I also have experience with Microsoft Excel, data organization, reporting, email communication, and administrative tasks.
My goal is to provide reliable, and customer-focused support while helping businesses maintain a positive customer experience.
Habilidades
Doaa hussien
desconectado •
Revisa mis servicios
Atención al Cliente
I will provide professional customer service and complaint handling
Experiencia laboral
Complaint Supervisor
Best Buy • Tiempo completo
Dec 2018 - Present • 7 yrs 10 mos
Started my journey at Topy as a Complaints Specialist, responsible for handling and resolving customer complaints, investigating cases, coordinating with different departments, and ensuring appropriate solutions for customers. Over time, I developed strong expertise in complaints management, customer experience, case investigation, and cross-functional coordination. I also contributed to improving complaint-handling processes and implementing solutions to reduce recurring issues. I progressed to my current role as a Complaints Department Supervisor, where I oversee complaint operations, follow up on complex and escalated cases, coordinate with relevant departments, monitor performance, and ensure that complaints are handled professionally and within the required standards. Key areas of experience: Complaint Management & Resolution Customer Experience Escalation Management Root Cause Analysis Cross-Department Coordination Customer Satisfaction & Service Recovery Complaint Reporting & KPI Monitoring Process Improvement Team Support & Coaching
Customer service
Vodafone • Tiempo completo
Aug 2016 - Nov 2018 • 2 yrs 3 mos
Started my career as a Customer Service Agent, handling customer inquiries, requests, and service-related issues while maintaining high standards of customer satisfaction. After one year, I joined the Complaints Team, where I was responsible for handling escalated and complex customer complaints and working on suitable resolutions. During my time as a Customer Service Agent, I also took on additional responsibilities as a Technical Support / Technical Buddy, assisting new employees with technical issues and supporting them during their onboarding period. Selected to work as a Trainer for three months, supporting new employees through training, explaining processes and procedures, and helping them develop the knowledge and skills required for their roles. Developed strong experience in customer communication, complaint resolution, technical support, coaching, and employee development.
