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Divy Jalan
@divyanshjalan
China Product sourcing Expert Procurement Quality Control
Vietnam
Sobre mí
I'm a SE Asia-based sourcing expert with 7+ years' experience. I manage your entire supply chain from quote to delivery so you can focus on selling.
Services:
Sourcing: Screen factories (Alibaba, 1688, etc.) for the best price/quality.
Quality: Evaluate samples, monitor production, and arrange pre-shipment inspections.
Logistics: Secure competitive freight and track cargo to your door.
Transparency: Shared chats with vendors let you monitor pricing in real time, or simply stay hands-off while I handle the rest.
Habilidades
Divy Jalan
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Adquisición y gestión de proveedores
I will source products for your from southeast asia
Adquisición y gestión de proveedores
I will give you 3 vetted suppliers for your 1 product
Porfolio
Experiencia laboral
Security Support Specialist
Binance • Tiempo completo
Aug 2022 - Feb 2026 • 3 yrs 6 mos
Technical Crisis Management: Handled a high volume of security-related inquiries, specializing in scam reporting and asset recovery consultations within the blockchain ecosystem exceeding departmental KPIs for 0.3 Sec response time in live chat and resolution accuracy of 100%. Policy Advocacy: Successfully navigated the "immutability" challenge of blockchain transactions, delivering difficult news to victims of scams while preserving the brand's reputation and user trust. Performance Excellence: Consistently exceeded quality benchmarks, achieving a 100% Customer Satisfaction (CSAT) score by balancing rigorous security protocols with empathetic, human-centric support. High-Volume Security: Maintained a high-speed workflow, concurrently handling 3–4 simultaneous chat windows while ensuring a personalized customer experience. Performance Leadership: Mentored new agents on fraud detection and empathetic de-escalation, coaching them to maintain top 30% performance while handling sensitive, non-refundable blockchain security cases De-escalation and Emotional Intelligence: Managed sensitive "non-reversible" loss scenarios (Blockchain) by utilizing high-level empathy and de-escalation techniques, maintaining a 95%+ positive feedback rating despite firm policy constraints.
