Divy

Senior Zoho CRM Specialist (Rental Operations)

Global Partners • Tiempo completo

Feb 2023 - Present • 3 yrs 3 mos

I currently serve as a Senior Zoho CRM Specialist focused on optimizing rental and property management operations for letting agencies and independent landlords across the UK. In this role, I design and implement tailored Zoho CRM systems that streamline tenant onboarding, automate communication workflows, and improve lead tracking for rental inquiries. I collaborate closely with property managers to map out their business processes and translate them into efficient CRM automations using Zoho tools such as Zoho CRM, Zoho Books, and Zoho Forms. One of my key achievements includes reducing manual administrative workload by over 40% for a mid sized letting agency by automating tenant follow ups, rent reminders, and document management systems. I also implemented dashboards that provide real time insights into occupancy rates, rental income, and client engagement metrics. Additionally, I train teams on how to effectively use Zoho systems, ensuring long-term adoption and improved productivity. My work has significantly improved client response times, increased tenant satisfaction, and enhanced overall operational efficiency for rental businesses.

Property Management Coordinator

Rentalsystems • Freelance

Sep 2022 - Nov 2024 • 2 yrs 2 mos

Worked as a Property Management Coordinator supporting daily rental operations for global clients, ensuring smooth communication, efficient processes, and high service standards across diverse markets. Managed tenant inquiries from multiple channels, coordinated property viewings across different time zones, and ensured all documentation was accurately processed, compliant, and securely stored. Introduced CRM based tracking systems to centralize tenant interactions, improve response times, and significantly reduce missed leads. Streamlined communication workflows, enabling faster follow ups and better engagement with prospective and existing tenants. Assisted in maintaining and updating property listings across platforms to ensure accuracy and visibility. Also supported rent tracking and financial reporting processes by monitoring payments, generating reports, and ensuring proper documentation for accountability and transparency. Contributed to improved operational efficiency, better organization, and scalable property management systems that support growth in competitive global rental markets.

Zoho CRM Implementation Consultant (Freelance)

Global Partners • Tiempo parcial

Oct 2022 - Nov 2024 • 2 yrs 1 mo

Provided freelance Zoho CRM setup and customization services for global clients, including small rental businesses and startups seeking to streamline operations and scale efficiently. Worked closely with stakeholders across different regions to understand their workflows, challenges, and growth objectives, delivering tailored CRM solutions that align with their business models. Designed and implemented customized sales pipelines to improve lead tracking, deal management, and conversion visibility. Built automated workflows to eliminate repetitive tasks, enhance team productivity, and ensure consistent customer engagement across multiple touchpoints. Integrated Zoho CRM with third party tools and platforms to create connected systems that support seamless data flow and better decision-making. Successfully guided clients through the transition from manual processes and spreadsheets to fully digital CRM environments. Improved operational efficiency, reduced errors, and enabled scalable systems that support long term growth in competitive global markets.