
Dilum Thimalka
VMware Technical Support Engineer
Habilidades

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Experiencia laboral
VMware Technical Support Engineer
NowThis
Jul 2024 - Present • 1 yr 10 mos
Hi, I am Dilum Thimalka, a VMware Technical Support Engineer with hands-on experience in virtualization, cloud infrastructure, deployment, and enterprise support. I specialize in VMware vSphere, VMware Cloud Foundation (VCF), VMware Live Recovery, ESXi, vCenter Server, VCF Operations, automation, and advanced VMware troubleshooting. I provide professional remote technical support for VMware deployment, infrastructure troubleshooting, VCF management, log analysis, disaster recovery solutions, VM migration, storage administration, and network troubleshooting. I have experience working with enterprise virtualization environments, SAN storage, datastore management, replication technologies, and infrastructure performance optimization. I can help you with: VMware ESXi & vCenter deployment and troubleshooting VMware Cloud Foundation (VCF) deployment & troubleshooting VMware Live Recovery configuration & troubleshooting VMware log analysis and root cause identification Virtual machine deployment, migration & maintenance VCF Operations & VCF Automation support SAN storage and datastore configuration Windows Server administration & troubleshooting Network, DNS, and connectivity troubleshooting Infrastructure performance optimization Remote support via AnyDesk or TeamViewer Certifications & Qualifications: VMware Cloud Foundation Support Exam (3V0-15.25) VMware vSphere Support Certification VCP-DCV Broadcom Partner Certified Professional CCNA: Introduction to Networks BSc (Hons) Ethical Hacking and Network Security I strictly follow professional security and confidentiality practices while handling customer environments and sensitive infrastructure data. I also maintain awareness of ISO 9001:2015 (Quality Management) and ISO 27001 Information Security Management (IMS) standards to ensure secure, reliable, and professional technical support services. Customer satisfaction, security, professionalism, and fast issue resolution are always my top priorities.