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Diego Palomino
@diegopalominoc
Operations Manager l Process Optimization l Team Leadership
Colombia
Inglés, Español
Sobre mí
Operations Manager with 5+ years of experience leading customer support and operations teams in fast-paced environments. Skilled in process improvement, KPI management, quality assurance, workforce planning, team coaching, and performance optimization. I help businesses streamline workflows, improve customer experience, increase efficiency, and drive measurable results. Services include operational consulting, reporting and analytics, SOP creation, project coordination, quality management, and team leadership support. Focused on delivering reliable, data-driven solutions.
Habilidades
Diego Palomino
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Automatización y eficiencia comercial
I will optimize your business operations and workflows
Experiencia laboral
Operation Supervisor
OneLink • Tiempo completo
Jan 2023 - May 2026 • 3 yrs 4 mos
Led customer support and operations teams in a fast-paced BPO environment, managing performance, quality, productivity, and customer satisfaction metrics. Developed coaching and quality improvement programs that helped increase CSAT, CES, and Resolution Rate results. Managed workforce planning, reporting, process optimization, and cross-functional projects to improve operational efficiency. Experienced in KPI analysis, team leadership, stakeholder management, and continuous improvement initiatives. Recognized for driving performance, reducing operational gaps, and improving customer experience outcomes
