Dichel G

Health Services Coordinator (Sonder Health Plans)

Feb 2025 - Sep 2025 • 7 mos

• Utilize Epic and internal authorization systems to create, update, and finalize authorization requests, verify member eligibility, and document interactions with providers and members. • Process prior authorization requests for medical services via phone, fax, and electronic submissions, ensuring all documentation met payer requirements for clinical and administrative review. • Monitor and analyze patient health data to support care coordination, identify service gaps, and report metrics to leadership. • Participate in the evaluation and improvement of internal health service workflows and systems. Coordinate care across multiple facilities and specialists, ensuring continuity of care and timely service delivery.

Laboratory Assistant (United Digestive)

Jan 2023 - Feb 2025 • 2 yrs 1 mo

•Performed transcription, extracting and transcribing pathology reports to generate final patient diagnosis. •Maintained and updated patient information in the electronic medical records (EMRs) and Laboratory Information Systems (LIS) per healthcare regulations. •Assigned appropriate codes to medical procedures and diagnoses for billing and insurance purposes. •Conducted regular quality control audits of medical records to ensure data accuracy and completeness. •Processed and fulfilled Release of Information (ROI) requests from patients, healthcare providers, and legal entities, ensuring timely and accurate release of information.

Gradate Research Assistant (Kennesaw State University)

Aug 2023 - May 2024 • 9 mos

•Collaborated with research team members to design and implement analytics solutions, providing actionable insights and recommendations. •Created detailed reports and presentations to communicate research findings to stakeholders, including faculty members and industry partners. •Assisted in the preparation of manuscripts for publication in academic journals, contributing to the dissemination of research results.