Dheena G

Senior Process Executive

Cognizant • Tiempo completo

Aug 2025 - Present • 1 yr 2 mos

 Handle healthcare claims assistance activities while following process guidelines, quality standards and turnaround time requirements.  Review and process claim-related information accurately; escalate exceptions and complex cases through appropriate channels.  Manage tickets, queries and follow-ups with timely resolution and accurate documentation.  Coordinate with internal teams and stakeholders to resolve process issues and minimize delays.  Prioritize workload based on urgency and service-level requirements while meeting quality and productivity targets.

Senior Executive

Hexaware Technologies • Tiempo completo

Feb 2024 - Jan 2025 • 11 mos

Handled inbound and outbound interactions for international customers, resolving queries, complaints and service requests. Applied issue diagnosis, communication and process adherence to support timely resolution. Worked in a multinational environment requiring accuracy, customer focus and cross-cultural communication.