Sebastian M

IT Support Analyst

Delivery Hero • Tiempo completo

Aug 2019 - Aug 2025 • 6 yrs

● Provided direct technical support to integrated partner companies, assisting in the resolution of operational and technical issues related to system integrations. ● Developed and maintained test projects using SDK-supported languages including PHP, Python, Node.js, .NET, and Java to validate integrations and troubleshoot issues. ● Led the creation and execution of test environments and scripts to ensure the reliability and compatibility of partner integrations. ● Collaborated with cross-functional technical teams to address integration challenges and improve overall partner experience. ● Documented technical procedures, test results, and support cases to maintain clear records and knowledge sharing. ● One of the tasks I had to perform in this position was to create an "app" (it was a script with a Python interface) for processing JSON files, which again detailed a complete menu (this change occurred because the API was migrated from an SDK to the use of webhooks, in which I was in charge of the integration area). The format of these menus was not as strict as the previous one, but it did have levels. For example, a section could contain products, these products could contain groups of options, and in turn these groups of options could contain options, but if there was an error, our logs only indicated that there was an error in the format. However, with loads of more than 20,000 lines in each JSON, manual review became quite complicated. For this reason, I created an app (script) that allowed this JSON file to be loaded and, after processing it, returned a complete analysis indicating where the errors were.

Network Operation Technician

Huawei • Tiempo completo

Aug 2013 - Sep 2019 • 6 yrs 1 mo

● On this occasion I worked with one of the largest companies in the sale of telecommunications equipment and services in the world, Huawei Technologies S.R.L., in this work I carried out various types of tasks, such as network monitoring, both Access and Core Network for our two main clients, Antel and Movistar, I also carried out tasks related to IT, such as installation of new equipment, configuration of new printers, operation and maintenance of Rack for internal use of the NOC, including Dell servers running with different virtualized Operating Systems. ● To optimize productivity, create a web app for incident reporting. This was necessary because the work method was 24 hours divided into several shifts, with a shift change during which everything that had happened in the previous shift was communicated. For obvious reasons, this was not practical. For this reason, the app was created. It initially began as a project for leaving comments, but over time it became a more comprehensive tool, where each comment could be given a criticality rating, images could be attached, and a calendar with history could be viewed.