
Pavlos K.
DevByMidnight Fast Fixes for WordPress, SQL, PCs
Habilidades

Revisa mis servicios


Experiencia laboral
Technical 1st-Level Support Engineer
Optasia • Tiempo completo
Jun 2025 - Present • 11 mos
As a Technical 1st-Level Support Engineer at Optasia (fintech), I monitor and support production platforms that serve telecom operators and financial partners. I handle incidents related to services, campaigns and traffic, analyse logs on Linux systems, run SQL queries to investigate issues, and coordinate with 2nd-level and development teams. I document incidents, create reports and ensure fast, reliable resolution for business-critical services.
IT Administrator
Hellenic National Defense College • Tiempo completo
Mar 2024 - Jan 2025 • 10 mos
As an IT Administrator at the Hellenic National Defense, I supported and maintained Windows PCs and servers, user accounts and permissions, and local network equipment. I handled daily troubleshooting for hardware, software and connectivity issues, performed system updates and backups, and ensured that workstations complied with security policies. This role strengthened my problem-solving, documentation and remote/onsite support skills under strict, high-reliability standards.