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Desmond W
@desmondworld_2
Business Email Deliverability and Security Specialist
Nigeria
Inglés, Alemán, Francés, Español
Sobre mí
⭐⭐⭐⭐⭐ “He fixed our email delivery issues quickly and finally gave us a clear view of what was affecting our inbox placement.”
Hi, I’m a business email deliverability specialist with 5+ years of experience handling email setup, monitoring, authentication and security.
I work across Trengo, Helpwise, ZeroBounce, SpamTitan, Exclaimer, SendGrid, iContact, Copper and Zoho Desk
My portfolio documents deliverability improvements, including reduced bounce and spam-placement issues, with experience supporting business email environments for growing teams and brands.
Habilidades
Desmond W
desconectado •
Revisa mis servicios
Gestión de correo electrónico
I will setup business email exclaimer sendgrid icontact copper zoho desk yahoo mail
Gestión de correo electrónico
I will business email deliverability monitoring trengo helpwise zerobounce spamtitan
Porfolio
Experiencia laboral
Email Deliverability Specialist
Email Verse • Freelance
Apr 2026 - Present • 6 mos
Managed business email deliverability for small businesses, agencies, SaaS companies, and professional service teams. Worked on inbox placement, sender reputation, bounce management, blacklist monitoring, domain authentication, SPF, DKIM, DMARC, SMTP configuration, email validation, and delivery troubleshooting. Diagnosed why legitimate business emails were landing in spam, being rejected, or failing to reach recipients. Used deliverability monitoring and validation tools to identify invalid addresses, authentication gaps, reputation issues, and configuration errors. Supported clients through DNS changes, authentication implementation, mailbox testing, and ongoing monitoring. Achievements included resolving recurring delivery failures, improving domain authentication coverage, reducing avoidable bounces, and establishing repeatable monitoring processes for business email environments.
CRM & Email Integration Specialist
Revenue Management Labs • Freelance
Apr 2026 - Aug 2026 • 4 mos
Job History: Integrated business email with CRM and customer-support platforms including Copper, Zoho Desk, Trengo and Helpwise. Configured shared inboxes, email routing, notifications, customer communication workflows and CRM email connections. Troubleshot synchronization, routing and notification problems affecting sales and support teams. Achievements: Helped teams centralize customer conversations and reduce missed email communications. Configured reliable email-to-CRM workflows, improved routing between departments and resolved integration issues that prevented messages or notifications from reaching the appropriate users.
Business Email Systems Administrator
CloudSource • Freelance
Jul 2026 - Aug 2026 • 1 mo
Job History: Handled professional business email setup, DNS configuration, domain verification, MX records, SMTP settings and mailbox troubleshooting. Investigated sending and receiving failures, authentication errors and domain configuration issues. Supported businesses moving from poorly configured email environments to properly authenticated and structured business email systems. Achievements: Resolved email configuration problems affecting business communication and improved reliability across client domains. Corrected DNS and authentication records, verified mail routing and helped eliminate common causes of undelivered or misdirected messages. Maintained documentation so clients could understand their email infrastructure and future troubleshooting requirements.
