Md. Abdul Ajij

Chargeback & Payment Dispute Specialist

Self Employed • Tiempo completo

Jan 2024 - Present • 2 yrs 9 mos

I am a Chargeback & Payment Dispute Specialist with over 4 years of experience helping eCommerce businesses manage chargebacks and payment disputes. I prepare well-structured dispute responses, review transaction details, organize supporting evidence, and submit professional rebuttals to help merchants protect their revenue. I have experience handling disputes across Stripe, PayPal, Shopify, Adyen, Airwallex, Onerway, and Whop. I work with various dispute types, including Unauthorized Transactions, Fraudulent Claims, Item Not Received (INR), Product Not Received, Product Unacceptable, Credit Not Processed, and other payment-related disputes. My expertise includes reviewing proof of delivery, tracking information, customer communication, invoices, refund records, store policies, and transaction history to build accurate and compelling dispute cases. I focus on timely submissions, organized documentation, and professional case management. I am committed to providing reliable, detail-oriented support that helps businesses manage disputes efficiently while maintaining high-quality documentation and clear communication throughout the dispute process.