Deep Malik

Customer Support Executive – Airline Services

American Express

Apr 2025 - Present • 1 yr 5 mos

I have 3 years of professional experience in the airline industry, working with international companies and assisting travelers from the United States and Canada. My roles involved handling customer queries, resolving concerns, and providing clear, professional, and friendly support Working with diverse customers from different backgrounds strengthened my communication and interpersonal skills. It also helped me develop the confidence to engage with people effectively, understand their needs, and communicate clearly in a fast-paced international environment. I now bring these skills to my English tutoring, helping students improve their conversation, pronunciation, and overall fluency. customer inquiries and service-related issues for Canadian travelers, providing timely and accurate assistance across airline-related processes. Assisted customers with travel queries, bookings, reservations, and other airline service concerns while maintaining a professional and customer-focused approach. Handled high-volume customer interactions, identified issues efficiently, and provided appropriate resolutions in line with company policies and procedures. Maintained clear communication with customers and ensured a positive service experience throughout the resolution process. Fraud Operations / Product Support Associate Resolved customer and operational queries related to fraud-prevention products using internal tools and systems. Investigated reported issues, analyzed relevant information, and provided accurate resolutions based on established processes and guidelines. Utilized multiple tools and internal resources to troubleshoot queries, document cases, and ensure timely resolution. Collaborated with relevant teams when required to address complex issues and maintain service quality and operational accuracy.