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Daud
@daudshah11
Your work is my responsibility
Pakistán
Inglés
Sobre mí
I'm Daud, a customer support professional with over a year of experience handling high-volume interactions, live chat, email support, and account documentation in a fast-paced fintech environment.
I'm organized, detail-oriented, and reliable — the kind of person who makes sure nothing falls through the cracks. Comfortable working fully remote and independently, quick to learn new systems, and focused on giving every customer a smooth, positive experience from first contact to resolution.
Need dependable support for your business? Let's chat about how I can help.
Habilidades
Daud
desconectado •
Revisa mis servicios
Atención al Cliente
I will be your full time customer support agent
Atención al Cliente
I will be your full time customer service, support agent, customer representative
Porfolio
Experiencia laboral
Customer Support Representative
Revolut
Jul 2025 - Present • 1 yr 1 mo
Customer Support Representative for Revolut (via MindBridge Pvt Ltd), delivering high-quality support in a fast-paced fintech environment. Managed high volumes of inquiries via email and chat, resolving issues related to accounts, transactions, and payments. Used Zendesk to track cases, escalate issues, and ensure timely resolution. Handled sensitive financial documentation with strict accuracy and confidentiality. Demonstrated strong communication, multitasking, and problem-solving skills while consistently meeting performance and quality targets.
Customer Support Representative
Talabat • Tiempo completo
Dec 2024 - Jul 2026 • 1 yr 7 mos
Customer Service Representative for Talabat (via MindBridge), supporting a leading food delivery platform with high-volume customer interactions across chat and email. Resolved order-related issues including delays, missing items, and refunds, while coordinating with delivery and restaurant partners when needed. Maintained accurate case documentation to ensure smooth follow-up and consistent resolution. Demonstrated strong communication, multitasking, and problem-solving skills while consistently meeting performance and quality targets.
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Exemplary work! Showcased remarkable skills and dedication. Well done job. Highly recommended.
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