Daphne Sutton

Legal Advisor

Soper of Lincoln • Tiempo completo

Oct 2013 - May 2022 • 8 yrs 7 mos

My engagement with Soper of Lincoln centered on safeguarding the legal interests of an automotive business where vehicle ownership, customer expectations, commercial financing, and manufacturer obligations frequently intersected. I worked with management to address legal concerns that could affect transactions, profitability, or the dealership's reputation. A considerable part of my involvement arose from disagreements following vehicle purchases. Questions concerning undisclosed defects, inaccurate vehicle descriptions, finance arrangements, rejected vehicles, and disputed refunds required interpretation of consumer legislation, contractual representations, and the evidence available from each transaction. I participated in negotiations involving vehicle acquisition, dealership facilities, third party service providers, and commercial partnerships. These matters required clear allocation of financial responsibilities, performance standards, insurance obligations, indemnities, and termination rights, particularly where agreements created continuing commitments. The aftersales department introduced distinct legal challenges involving servicing arrangements, repair authorizations, replacement components, manufacturer warranties, and customer allegations of inadequate workmanship. I examined technical findings, maintenance records, correspondence, and warranty conditions to establish responsibility and recommend proportionate solutions. Beyond individual transactions, I addressed regulatory inquiries, employee grievances, advertising concerns, personal data handling, and business disputes. My approach emphasized early identification of legal exposure, effective negotiation, and the preservation of commercial relationships. This enabled Soper of Lincoln to approach complex automotive matters with stronger contractual protections, clearer responsibilities, and greater confidence in its legal position.