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Gumroad Store Payout Fee Account Recovery Specialist
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Freelance E-Commerce Support Specialist
Freelancer • Trabajador autónomo
Jan 2022 - Present • 4 yrs 8 mos
Resolved store payout holds and delayed withdrawal issues for digital sellers. Audited transaction fees against actual payouts to identify unexplained deductions. Set up automated email workflows and post-purchase sequences for digital storefronts. Fixed broken product delivery links and file-versioning issues for active stores. Advised sellers on marketplace fee structures and direct-sale versus discovery strategy.