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Technical Analyst and QA
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System Support Analyst
other • Tiempo completo
Jan 2022 - Present • 4 yrs 9 mos
Provide L2 application and functional support, investigating reported issues through system data, logs, records, and operational behavior. Analyze incidents and user-reported problems, identify probable causes, document findings, and coordinate escalations when development or other technical teams are required. Perform functional testing and validation of system behavior, and prepare technical documentation and reports to communicate findings and follow-up actions.