Daniel Alpos

Operations Supervisor - Team Lead

Aug 2024 - Present • 1 yr 9 mos

As a seasoned Team Lead/Operations Supervisor, I improve team performance by building solid internal ties and fostering cooperation, then using these ties to increase collaboration and morale. My tactical contributions include carrying out crucial data analysis to find performance gaps, effectively managing the import, export, and updating of vital information, and managing campaign data precisely. Most importantly, I establish a rapport with the customer by maintaining regular communication, which guarantees that operational delivery and campaign goals are in line. I employ this dual focus of people and data to create outstanding results and uphold service level agreements. This leadership style ensures strong client satisfaction as well as a high-performing team.

Customer Service Representative

Oct 2023 - Aug 2024 • 10 mos

In my role as a dedicated Customer Service Representative, I manage vital communication between doctor's offices and pharmacies to successfully process and secure timely refills for patient medications. A key aspect of my performance is my ability to build rapport with the patient, ensuring they feel supported and confident in my efforts to assist them in receiving their medications on time. I maintain high efficiency and detailed record-keeping through the skillful and efficient use of Amazon Workspace for accessing necessary systems and Five9 as a CRM tool. This expertise allows me to navigate complex logistical and regulatory hurdles while prioritizing patient care. Ultimately, my proficiency in communication and system usage directly contributes to patient adherence and positive health outcomes.