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Cynthia Devina
@cynthiadeevinaa
Virtual Assistant for Sales and Customer Support
Indonesia
Inglés, Indonesio
Sobre mí
Business Management graduate with 8+ years of customer-facing sales and business operations experience, with proven exposure to end-to-end sales, customer qualification, needs discovery, solution selling, and follow-up. Experienced in engaging high-volume customers, identifying buying needs, converting inquiries into sales opportunities, and building long-term customer relationships. Equipped with CRM, Sales Prospecting, and Lead Generation training and seeking to leverage strong sales fundamentals to build a career in B2B Sales Development.
Habilidades
Cynthia Devina
desconectado •
Revisa mis servicios
Operaciones de ventas
I will organize your hubspot CRM contacts and sales pipeline
Porfolio
Experiencia laboral
Operations & Customer Service
Self Employed • Trabajador autónomo
Apr 2020 - Present • 6 yrs 7 mos
· Generated 200+ monthly sales by managing end-to-end sales activities from customer engagement, needs discovery, solution recommendation, and purchase conversion. · Engaged 10-15+ customers daily by identifying vehicle service needs and recommending relevant spare parts and workshop solutions. · Converted [80%] of customer inquiries into sales through consultative selling, product explanation, needs-based recommendations, and purchase guidance. · Managed 30+ customer follow-ups monthly, coordinating service status, job priorities, and customer updates throughout the sales and service cycle. · Drove [80%] repeat-customer rate by building customer relationships through personalized recommendations and responsive post-sales support. · Monitored 300+ SKUs and customer demand to support inventory replenishment, maintain product availability, and minimize missed sales opportunities.
Teller
Bank Central Asia • Tiempo completo
Apr 2018 - Apr 2020 • 2 yrs
· Handled 10-25+ customer transactions daily, maintaining accuracy and service quality across deposits, withdrawals, transfers, and other banking services. · Engaged 10+ customers daily by identifying needs, handling inquiries, and directing customers toward relevant banking products and services. · Qualified customer needs through direct conversations, providing relevant solutions and coordinating with internal teams when additional support was required. · Maintained 95% transaction accuracy while managing high-volume customer interactions and ensuring complete, compliant documentation.
Co-Founder & Business Operations
Self Employed • Trabajador autónomo
Jan 2016 - Dec 2017 • 1 yr 11 mos
· Generated 200+ monthly sales by managing end-to-end sales activities from customer engagement, needs discovery, solution recommendation, and purchase conversion. · Engaged 10-15+ customers daily by identifying vehicle service needs and recommending relevant spare parts and workshop solutions. · Converted [80%] of customer inquiries into sales through consultative selling, product explanation, needs-based recommendations, and purchase guidance. · Managed 30+ customer follow-ups monthly, coordinating service status, job priorities, and customer updates throughout the sales and service cycle. · Drove [80%] repeat-customer rate by building customer relationships through personalized recommendations and responsive post-sales support. · Monitored 300+ SKUs and customer demand to support inventory replenishment, maintain product availability, and minimize missed sales opportunities.
