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Chandan Sharma
@cxbridge
Enterprise CX and Sprinklr Implementation Partner
India
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Sobre mí
CXBridge is a customer experience (CX) consulting and implementation firm supporting global organizations with enterprise CX platforms. We specialize in Sprinklr implementation, onboarding, configuration, integrations, and optimization. Our focus is on translating business requirements into scalable, production-ready solutions that improve customer engagement and operational efficiency. CXBridge works with startups, mid-market, and enterprise teams across international markets, delivering structured, reliable, and outcome-driven CX implementations.
Habilidades
Chandan Sharma
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Programación y tecnología
I will implement and manage cx platforms like sprinklr
Experiencia laboral
Senior Consultant
Exterprise • Tiempo completo
Jan 2025 - Present • 1 yr 4 mos
Led end-to-end execution of Sprinklr implementations for enterprise clients, covering discovery, solution design, configuration, integrations, UAT, go-live, and post–go-live stabilization. Supported complex CX environments with a strong focus on delivery quality, reliability, and scale. Worked closely with client stakeholders to translate business requirements into practical, production-ready CX solutions, defining implementation scope, success criteria, and operational metrics during discovery sessions. Delivered advanced use cases across Sprinklr Care, Social, Insights, CCaaS, and Analytics, supporting omnichannel engagement, automation, reporting, and operational optimization. Provided ongoing support and optimization to ensure stable performance and continuous value post go-live.
Associate Product Manager
Sprinklr • Tiempo completo
Jun 2022 - Jan 2025 • 2 yrs 7 mos
Delivered and supported large-scale enterprise CCaaS, IVR, and AI-driven CX implementations across banking, retail, aviation, and electronics industries. Owned end-to-end implementation and post–go-live support for multiple CX platforms, ensuring stable production environments and measurable operational improvements. Led 8+ enterprise CCaaS implementations, covering requirements discovery, solution design, configuration, integrations, UAT, go-live, and hypercare. Supported high-scale deployments, including onboarding and stabilization of 4,500+ agent seats for enterprise customers. Designed and implemented smart routing logic based on intent, skills, and priority to improve customer experience and agent efficiency. Delivered ongoing managed services, including platform monitoring, issue resolution, optimization, and continuous improvements. Contributed to the delivery of 50+ CCaaS features, including AI-driven routing, automated call summaries, voice recognition, and analytics enhancements. These initiatives helped reduce average call handling time by ~20%, improve platform adoption by ~30%, and deliver 12%+ measurable operational ROI.
