
Christian S
Business Automation and Workflow Expert n8n, Make and Zapier
Habilidades

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Experiencia laboral
Vendor Portal Manager
Holland & Barrett • Tiempo completo
Feb 2024 - Apr 2026 • 2 yrs 2 mos
Platform & Integration Ownership: Architected a 1–3 year development roadmap for a critical Vendor Portal, strategically prioritizing module launches to align with long-term business goals and technical capacity for external supplier integrations. ● Third-Party Workflow Design: Spearheaded the redesign of the branded supplier onboarding process, leveraging process engineering to integrate external vendors more efficiently, successfully reducing average lead times from 100 working days to less than 40 days. ● Cross-functional Leadership: Secured cross-functional buy-in between Technology, Commercial, and the Senior Leadership Team (SLT) to ensure complex integration projects were delivered on time and in full (OTIF). ● Data & Workflow Optimization: Designed end-to-end onboarding workflows and built a real-time tracking tool to identify friction points in supplier data submission and integration, providing clear progress updates to stakeholders. ● GTM & Enablement: Owned the Go-To-Market (GTM) strategy for new portal modules, translating technical capabilities (automated onboarding, data self-service APIs) into clear educational content that drove over 1,000 uses within the first 6 months. ● Support Ecosystem Development: Led the creation of a centralized supplier ticketing tool to manage queries and bugs related to platform integrations, processing 408 tickets in the first 9 months with defined SLA resolutions. ● Training & Adoption: Enabled cross-functional teams (Commercial & Tech) by developing a centralized SharePoint training hub and comprehensive guidebooks for the Vendor Portal, reducing internal query volume and improving supplier self-sufficiency with external system integration.