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Cristhian B
@cryptol10
Bilingual Virtual Assistant
Colombia
Español, Inglés
Sobre mí
I am a bilingual professional with extensive experience in virtual assistance, operations supervision, and customer support. I specialize in workforce analysis, KPI reporting, and online research, leveraging my academic background in International Relations and Security to provide high-level administrative and analytical support to international teams.
Habilidades
Cristhian B
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistencia general
I will be your bilingual virtual assistant
Asesoramiento sobre redacción académica
I will provide academic research, editing and study support
Experiencia laboral
Account Supervisor
Lean • Tiempo completo
Dec 2025 - Jul 2026 • 7 mos
Managed daily operations for multiple teams supporting a U.S.-based client. Monitored KPIs, attendance, quality, productivity, and service levels; prepared reports in Excel; coordinated workflows; handled client communication; resolved escalations; and supported administrative and operational processes. Also provided coaching, performance follow-up, and team support.
Concentrix
Freelance • 3 yrs 3 mos
Operations Supervisor
Sep 2023 - May 2026 • 2 yrs 8 mos
Supervised customer service teams, monitored quality and performance metrics, prepared reports, managed escalations, delivered coaching, and supported administrative processes related to attendance, productivity, and daily operations. Worked closely with different departments to ensure service goals were achieved.
Workforce Analyst
Apr 2025 - Nov 2025 • 7 mos
Monitored real-time operations, staffing, productivity, service levels, and workforce availability. Prepared and updated Excel reports, tracked operational metrics, analyzed performance data, and supported leadership with staffing adjustments and operational decision-making.
