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crsnnjy

Cris-Ann L

@crsnnjy

Operations Administrative Support Professional

Filipinas
Tagalo, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a detail-oriented Operations and Administrative Support Professional with extensive experience in CRM management, client account administration, and project coordination. I am proficient in tools like HubSpot, Monday.com, and Google Workspace to manage workflows and support remote teams. I specialize in maintaining accurate records, managing billing processes, and ensuring operational efficiency.... Lee más

Habilidades

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crsnnjy
Cris-Ann L
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Asistencia general
I will your connecteam virtual assistant
DeUSD 50 / proyectoMás información

Experiencia laboral

Connecteam

OFFLINE PROFESSIONAL SERVICES MANAGER

Connecteam

Nov 2023 - Sep 2026 • 2 yrs 10 mos

Manage client account configurations, administrative workflows, and implementation projects. Process customer charges using an internal pricing matrix, ensuring billing accuracy. Maintain accurate client records, employee information, schedules, and account settings. Coordinate projects through Monday.com, tracking progress, deadlines, and updates. Perform quality checks, troubleshoot issues, and maintain operational documentation.

Airbnb

SUPPORT AMBASSADOR

Airbnb

May 2018 - Nov 2020 • 2 yrs 6 mos

Promoted from Tier 1 to Tier 2, managing escalated cases involving reservations, refunds, payments, and account concerns. Coordinated customer support through phone, email, and chat, ensuring timely issue resolution and accurate case documentation.

SiriusXM

SALES & CUSTOMER SERVICE

SiriusXM

Mar 2017 - Apr 2018 • 1 yr 1 mo

Assisted customers with account management, subscription inquiries, billing concerns, and service-related requests. Handled sales and customer service inquiries, providing accurate information and resolving account-related concerns.